 Mobipocket
FAQs |
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 What
is a Mobipocket eBook?
What
software do I need to read Mobipocket eBooks?
Why
should I use the Mobipocket eBook format instead of another format?
Which
devices can be used to read Mobipocket eBooks?
How
to download Mobipocket eBooks
How
to open Mobipocket eBooks on your computer
How
to add additional devices to Mobipocket Reader
How
to load Mobipocket eBooks on your mobile device
All
the files I have downloaded are in PRC format and Franklin eBookMan
only accepts SEB files. What should I do?
How
can I download Mobipocket Reader and Web Companion for my Franklin
eBookMan?
I
wish to delete some files on my device to have more space. Which
files can I delete?
PID
Questions
How
do I find the PID on my device?
How
do I read my eBook on more than one device?
Should
I go to mobipocket.com to register or change my PIDs?
I'm
trying to register a PID and I keep getting the error message "Your
Personal ID is not valid".
Mobipocket
Device Manager Questions
Q:
What is a Mobipocket eBook?
A: An eBook in the Mobipocket format that can be read on Windows
PCs and multiple mobile devices.
Q: What software do I need to read
Mobipocket eBooks?
A: Mobipocket Reader.
It's free and can be downloaded for your PC or device here.
Q: Why should I use the
Mobipocket eBook format instead of another format?
A: Mobipocket is a very versatile eBook format that can be read
on virtually any PDA. It's very easy to download and load onto your
device. eBookMall highly recommends Mobipocket for reading on your
Palm, Pocket PC, and other devices.
Q: Which devices
can be used to read Mobipocket eBooks?
A:
Visit each link
above to download Mobipocket Reader and see the list of compatible
devices.
How to
download Mobipocket eBooks:
1. Download
Mobipocket Reader.
2. Install Mobipocket Reader.
3. Login to your account at the
View
Orders page.
4. If prompted for a PID, enter your PID. See
instructions.
5. Under the title of the eBook, click the "Get eBook" button.
6. In the next window you see, click "Download Now!"
7. Select "Save to Disk" and click OK to download.
How to
open Mobipocket eBooks on your computer:
Double-click
your eBook to automatically open with Mobipocket Reader
OR
Open Mobipocket Reader, on the left side of the screen, click "eBooks", and find your eBook in the list.
If prompted
to enter your username/password:
- Select "eBookMall.com" as your retail website.
- Enter your username and password for eBookMall.
If prompted
for a PID, enter your PID. See instructions.
How to add additional devices to Mobipocket Reader:
1. Open Mobipocket Reader on your
computer
2. On the bar along the left side of the screen, click "Reading
Devices"
3. On the bar along the top, click "Install New Device"
4. Select PalmOS or Other, depending on what your device is
5. Follow the instructions to synch your device and load Mobipocket
Reader installation files
How to
load Mobipocket eBooks on your mobile device:
1. Open
Mobipocket Reader on your computer.
2. On the left side of the screen, click "eBooks".
3. Click on an eBook
4. Click "Send to handheld" and choose the correct user.
If prompted to enter your username/password:
- Select "eBookMall.com" as your retail website.
- Enter your username and password for eBookMall.
5. Sync your device to transfer the eBook.
If prompted for a PID:
To find the
PID on your computer:
1. Open Mobipocket Reader on your computer.
2. On the left side of the screen, click "My Device List".
3. Find your computer and click "Edit Properties".
4. Your PID will be displayed next to "Device PID (Personal ID)".
In your
device, the PID is located in the "About" Box under the "Help" menu
of Mobipocket Reader.
Q: All
the files I have downloaded are in PRC format and Franklin eBookMan
only accepts SEB files. What should I do?
A: If you only have an eBookMan connected to your computer,
double click on the PRC in Windows Explorer. If you already had
another PDA connected to your computer before installing your
eBookMan, right click on the PRC file in Windows Explorer and select
the "Send to eBookMan" item. This will create a SEB file in the
Franklin synchronization folder.
Q: How can I download Mobipocket Reader and Web Companion for my
Franklin eBookMan?
A: Mobipocket is now included in Franklin software for
eBookMan. Check that you have the eBookMan Desktop Manager
(version 1.14 at least) with Mobipocket Web Companion. Download
and install the eBookMan OS 2.0 for your eBookMan, with Mobipocket
Reader included.
Q: I wish to delete some files on my device to have more space.
Which files can I delete?
A: In order to delete eBooks, use the Library in Mobipocket
Reader. Click on the book icon and push the "Delete" button. This
will delete the chosen book with all its bookmarks.
PID
Questions
Q: How do
I find the PID on my device?
On your
computer:
1. Open
Mobipocket Reader on your computer
2. On the left hand panel of the screen, click "Reading Devices"
3. Find your computer and click "Edit Properties"
4. Your PID will be displayed next to "Device PID (Personal ID)"
In your
PDA:
The PID is
located in the "About" Box under the "Help" menu of your
Mobipocket reader software in your PDA device.
PID
Tips:
The PID is
10 characters long with numbers, CAPITAL letters, and symbols.
Additional ways to find your PID are:
- For Palm and eBookMan: click on the Menu icon of your PDA.
- For Pocket PC,
Windows Mobile, and Windows PC computers: go to the
Library, and click on the "Display my PID" link.
- For
other PDAs: click on the "Help" menu and then "About..." menu
item.
Q: I get the message 'Wrong Personal ID' when I open an eBook on
my device. What's wrong?
A:
Reset your PID
1. Delete
the eBook from your device.
2. Delete the eBook from your computer.
3. Login to the
Mobipocket Device Manager.
4. Find your PID. (See above for help).
5. Type the correct PID into the Mobipocket Device Manager and click Submit.
6. Re-download your eBook from the
View
Orders area.
Q: What is the
PersonalID (PID)?
A: The PID, or Personal
ID, identifies an eBook reading device.
Q: How do I read my eBook on more than one device?
A: There are two ways to do this. If you are being asked for a
PID, use option 2.
1. Add additional devices via
Mobipocket Reader on your computer:
1. Open Mobipocket Reader on your
computer
2. On the bar along the left side of the screen, click "Reading
Devices"
3. On the bar along the top, click "Install New Device"
4. Select PalmOS or Other, depending on what your device
5. Follow the instructions to synch your device and load Mobipocket
Reader installation files
2. Use the
Mobipocket Device Manager to add additional PIDs, then re-download your eBooks.
(See Mobipocket Device Manager Questions.)
Q: Should I go to mobipocket.com to register or change my PIDs?
A: No. For all Mobipocket eBooks you've purchased at eBookMall,
manage your PIDs with our
Mobipocket Device Manager.
Q: I'm trying to register a PID and I keep getting the error
message "Your Personal ID is not valid".
A: The
Personal ID is a 10-character string. In order to differentiate
numbers from letters, numbers are
underlined, or bold in version 4.7 and above in the PID
that is displayed in the About box of the Mobipocket Reader.
Letters are always in uppercase.
These are
some common mistakes when entering a PID:
- Mistake
an uppercase letter I (like in Italy) for the lower case letter l
(like in laptop)
- Mistake the letter Z for the number 7 underlined
- Uppercase letter I and number one 1
- Uppercase letter O and number zero 0
Additional information:
- If the
PID displayed in the About box of the Reader only has 8
characters, you will need to upgrade to the latest Mobipocket
Reader version to get a 10-character PID
- You must not enter the numbers as underlined in your account on
the website. Numbers are only underlined in the About box to help
you distinguish them from letters.
Mobipocket Device Manager Questions
If you'd like to read your eBooks on multiple PDAs or computers, or
change which PDAs your eBooks can be read on, you can use our
Mobipocket Device Manager.
1. Login to
the
Mobipocket Device Manager
2. Your current PIDs will be shown
3. Underneath PID 1, you will see more spaces for additional PIDs
4. Find the PIDs for the devices you'd like to use, and enter them
5. Click "Submit" when done making changes
Important: Your will have to re-download any eBooks that
you've changed PIDs for. Your eBooks can now be used on either
device for PIDs you've entered. You can update again if you get a
new computer or PDA.
Note: It doesn't matter what you call your device - it's just
for your personal reference.
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